Your Health & Privacy Matter
EduAfya is committed to safeguarding patient confidentiality and maintaining strict standards of data security for all healthcare consultations, appointments, and personal details.
1. Information We Collect
To provide healthcare discovery, doctor appointment booking, and telemedicine services, EduAfya may collect:
- Personal Contact Details: Full name, email address, phone number, and location.
- Healthcare Data: Appointment requests, medical specialization preferences, consultation notes, and health tool inputs (e.g., BMI calculations, maternity progress details).
- Payment Information: Billing details, transaction IDs, and payment confirmation logs processed securely through certified payment gateways.
- Technical & Device Info: IP address, device model, operating system, app version, and anonymous diagnostic crash reports.
2. How We Use Your Information
We use your information exclusively to support your healthcare experience:
- To connect patients with verified doctors and schedule consultation slots.
- To facilitate secure audio/video consultations and live chat messaging.
- To send appointment reminders, booking updates, and health education notices.
- To verify billing transactions and issue digital payment receipts.
- To improve EduAfya app performance, user experience, and platform security.
3. Health Data Privacy & Confidentiality
All medical consultations, audio/video sessions, and shared documents are protected with industry-standard encryption protocols. EduAfya does never sell or rent your personal health data to third-party advertisers or data brokers.
4. Third-Party Service Providers
We may share limited data with trusted service providers strictly necessary to operate our service (such as cloud hosting, payment gateways, and SMS/email notification infrastructure). These partners are bound by strict confidentiality agreements.
5. Your Data Rights & Contact
You have the right to access, update, or request the deletion of your personal account information at any time. For questions regarding this Privacy Policy or your data protection rights, please contact us at:
Email: support@eduafya.com
